Services: consulting, development, warranty

Beyond the box: what to do when an installation is unusual, when a feature is missing, or when a device has to stay covered longer than the standard warranty.

Warranty extension

Extend hardware warranty and technical support to a maximum of five years from the date of purchase. Three tiers by device value; the large tier applies above 1,200 EUR net. Order it in the shop or ask sales@beronet.com, quoting the serial number.

Consulting

A senior VoIP consultant reviews the request, researches the solution and documents the proposal — including a call or web meeting, a written meeting record and, if wanted, an introduction to a qualified beroNet partner who can implement it. Available remotely or on site; on-site work is billed plus travel.

Custom development

• beroNet OS customisation — changes to the firmware itself, implemented in sprints, with documentation of the new features.
• App development — a new app for beroNet devices, same working model.
• Development maintenance — an annual fee that ports your customisation to the current stable firmware once a year, so it does not silently rot.

Booked as a service in the shop: consulting and support services.

Training

Technical training covers All-IP migration with ISDN media gateways, the SBC role, the telephony appliance and beroCloud. Courses are listed in the shop, for example SBC training — the material also exists as documentation in the beroNet Wiki.