Returns and RMA procedure

RMA cases are processed by your distributor, not by beroNet directly. Three steps.

1. Troubleshoot

1. Perform a hardware factory reset (the procedure is in the beroNet Wiki).
2. Swap the power supply — for gateways this is the most common cause.
3. Try a different server, for PCI/PCIe cards.
4. Change all cables.
5. Update to the latest stable firmware from Tools and Downloads.

2. Contact your distributor

Most distributors provide level-one support and will confirm the device is configured correctly. If yours does not, open a ticket in the Service Desk. Neither support nor RMA cases are handled on the telephone; once the ticket is open, an agent gets in touch.

3. Return the device to your distributor

Send the device with the RMA back to the distributor, who manages the case from there. beroNet does not provide replacement devices directly for RMA cases.

Where you bought matters for this — the current list is under Where to buy.